Yes, Alkemist ships internationally to select countries in the Middle East, Asia, and Europe. Shipping availability depends on the destination and product type due to chemical regulations. Please check our shipping policy at checkout or contact admin@alkemist.org to confirm if we ship to your country.

For any questions regarding orders, products, or services, please reach out to our customer support team at admin@alkemist.org or call us at +966 11 123 4567 (Sunday–Thursday, 9 AM–5 PM AST). For urgent inquiries, include your order number for faster assistance.

Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your package via our courier partner (e.g., UPS or FedEx). You can also log into your account on our website and visit the “Order History” section to view real-time tracking updates.

Orders can be canceled or modified within 12 hours of placement, provided they haven’t been shipped. To cancel or change your order, contact us immediately at admin@alkemist.org with your order number. If the order has already been dispatched, you may need to follow our return process.

Alkemist offers returns within 7 days of delivery for unopened, unused products in their original packaging, subject to our return policy. To initiate a return, email admin@alkemist.org with your order number and reason for return. You’ll receive a Return Authorization Number and instructions. Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.

Delivery times vary by location. Within Saudi Arabia, expect 3–5 business days. International orders typically take 6–10 business days, depending on the destination and customs clearance. You’ll receive a tracking number once your order ships to monitor its progress. Delays due to customs or unforeseen circumstances are beyond our control.

Alkemist provides a limited warranty on select products, covering manufacturing defects for up to 1 year from the date of purchase. Consumables and accessories are not covered. To claim a warranty, contact admin@alkemist.org with proof of purchase and details of the issue. Warranty terms vary by product, so please review the product documentation.

We offer a refund guarantee for eligible returns within 7 days of delivery, provided the product is unused and in its original packaging. Refunds are processed within 3–5 business days after we receive and inspect the returned item. Shipping costs are non-refundable, and customers cover return shipping unless the item is defective. For details, email admin@alkemist.org.